Returns and refunds
It is a fundamental customer right to return every product bought from our online shop. You, the customer can request a return within 14 days of receiving the order for the following reasons: if he/she dislikes the product; if the product is too big/small, damaged, does not correspond to the product ordered, or if it is not in the package or otherwise.Fill in the form and wait for an e-mail from our customer service.
We will send you the instructions to prepare the goods to be returned.
What you need to put inside the package:
Insert a copy of the ‘Order number‘ inside the package. If no number is subsequently found we will not guarantee reimbursement for the goods returned.
The products must be returned intact and with the original packaging.